Find answers to common questions about YELSOO clothing, sizing, order processing, international shipping, tracking, returns and product care. For help with a specific order, contact our customer support team at support@yelsoo.com.
Orders and Account
Where can I view my order?
Sign in to your YELSOO customer account to review your order history and available order details. You will also receive an order confirmation email after checkout.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. We cannot guarantee changes or cancellation after an order has entered processing or has been shipped.
I did not receive an order confirmation. What should I do?
Check your spam or promotions folder and confirm that the email address used at checkout is correct. If you still cannot find the confirmation, email our support team.
Shipping and Tracking
How long does order processing take?
Orders are generally dispatched from China within 48 hours after payment confirmation. Weekends, public holidays, payment verification, stock confirmation and high-volume promotional periods may require additional time.
How long does delivery take?
Standard delivery to many supported destinations typically takes 10–20 calendar days after dispatch. Some destinations may receive orders sooner or require additional time. Express delivery is generally estimated at 5–10 calendar days after dispatch where available.
How much does shipping cost?
Eligible orders of $35 USD or more receive free standard shipping. Standard shipping is $8 USD, express shipping is $20 USD, and remote-area surcharges may apply. The final options and charges for your address appear at checkout.
How do I track my order?
When your order ships, we will send a shipping confirmation email with the tracking number and available tracking link. Carrier updates may take a short time to appear after dispatch.
See the complete Shipping Policy for destination estimates, customs information and delivery conditions.
Returns and Refunds
What is the return window?
Return requests must be submitted within 14 days of delivery, based on carrier tracking information.
What condition must returned clothing be in?
Eligible items must be unworn, unwashed, unused and unaltered, with original tags attached and original packaging where provided. Items must remain clean, odor-free and suitable for resale.
Who pays return shipping?
For non-quality-related returns, the customer is responsible for return shipping. If we confirm a product defect, delivery damage or fulfillment error and an authorized return is required, YELSOO will cover the standard return shipping cost.
Is there a restocking fee?
No restocking fee is charged. Original shipping charges and Worry-Free Delivery fees are non-refundable unless required by applicable law.
Read the complete Return & Refund Policy before sending an item back. Returns sent without prior confirmation or to an unauthorized address may not be accepted.
Products, Sizing and Care
How should I choose a size?
Use the size chart shown on the individual product page and compare it with your body or garment measurements. Visit our Clothing Size Guide for measurement instructions.
Why can color or print placement look slightly different?
Small differences may occur because of lighting, screen settings, fabric texture, garment construction and normal production variation. These differences do not necessarily indicate a defect.
How should I care for YELSOO clothing?
Always follow the sewn-in care label. For general guidance, wash gently in cold water, turn printed pieces inside out, use a laundry bag for mesh garments and air dry when possible. See our Materials & Care Guide.
Contact YELSOO
Email support@yelsoo.com or visit our Contact page. Include your order number when asking about an existing purchase.