Shipping policy
Logistics Coverage
We currently ship clothing orders from China to the following countries and regions:
United States (excluding Guam, Puerto Rico, Hawaii, Alaska, U.S. Virgin Islands, Northern Mariana Islands, and Saipan),
Canada, Australia, the European Union, and many other countries worldwide.
If your country or region is not shown in the delivery-time table below, please check the availability displayed at checkout or contact our customer service team for confirmation.
Free Shipping
We offer free standard shipping on eligible orders of $45 USD or more.
Remote-area surcharges may still apply to certain destinations. The final shipping charge will be displayed at checkout.
Estimated Standard Delivery Time (Calendar Days)
The following delivery estimates begin after the order has been processed and handed over to the shipping carrier.
| Delivery Time (Calendar Days) | Countries and Regions |
|---|---|
| 7–14 Days | Germany, United Kingdom, France, Netherlands, Spain, Singapore, Sweden, Belgium, Denmark, Luxembourg, Poland |
| 10–20 Days | United States, Australia, Portugal, Hungary, Italy, New Zealand, Finland, Canada, Thailand, Malaysia, Ireland, Estonia, Cyprus, Slovakia |
| 15–25 Days | Mexico, Greece, Croatia, Vietnam, Lithuania, Latvia |
| 20–35 Days | Austria, Slovenia, Romania, India, Turkey |
| 35–50 Days | United Arab Emirates, Bulgaria |
| More Than 35 Days | Saudi Arabia, Pakistan |
Express Shipping
Estimated Express Delivery Time: 5–10 calendar days after dispatch
Carrier: DHL Express under normal circumstances
Express shipping is available only to supported non-remote areas.
Express shipping fee: $20 USD
Express shipping availability and the final shipping charge will be displayed at checkout. You may also contact our customer service team before placing your order for confirmation.
Shipping Fees
Free standard shipping on eligible orders of $45 USD or more
Standard shipping fee: $8 USD
Remote-area shipping fee or surcharge: $20 USD
Express shipping fee: $20 USD
The exact shipping method and shipping cost available for your address will be displayed at checkout.
Order Processing & Tracking
Orders are generally dispatched from China within 48 hours after payment confirmation.
Orders placed during weekends, public holidays, promotional events, or other high-volume periods may require additional processing time. Additional time may also be required for payment verification or stock confirmation.
Please note that order processing time is separate from the estimated delivery time shown above.
Once your order has been shipped, you will receive a shipping confirmation email including:
Tracking number
Tracking link
You can use the tracking link to view the latest updates provided by the shipping carrier. Tracking information may require some time to become available after dispatch.
Delivery to most supported countries and regions typically takes 10–20 calendar days after dispatch.
However, delivery times may vary because of customs clearance, weather conditions, carrier delays, public holidays, remote-area delivery, or other circumstances beyond our reasonable control.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or shipping carrier.
If applicable duties and import taxes are collected at checkout, they will be shown as part of your order total.
If duties, taxes, or other import charges are not collected at checkout, the recipient may be responsible for paying them upon import or delivery, unless the selected shipping method expressly states that duties are included.
Customs policies and charges vary by destination. YELSOO does not control charges imposed directly by customs authorities or shipping carriers.
Delivery Address & Unsuccessful Delivery
Please provide a complete and accurate shipping address, recipient name, phone number, and postal code when placing your order.
If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after the order has been processed or shipped.
Additional shipping charges may apply if a parcel is returned because of an incorrect or incomplete address, refusal to accept delivery, failure to collect the parcel, or repeated unsuccessful delivery attempts.
Important Notes
The delivery-time table is provided for reference only and does not constitute a guaranteed delivery date. Please check the checkout page for the shipping methods, shipping costs and delivery estimates currently available for your address.
We are continuously working to improve and optimize our order fulfillment and logistics services.
If you have any questions, please contact us at:
support@yelsoo.com
We will respond as soon as possible.