Refund policy
1. Return & Refund Conditions
This policy applies to purchases made through www.yelsoo.com.
We accept returns for both defective and non-defective clothing products.
Return requests must be submitted within 14 days of delivery (based on carrier tracking information).
To be eligible for a return, the item must:
Have only been tried on indoors for fit
Be unworn, unwashed, unused, and unaltered
Have all original tags attached
Be in its original packaging, where provided
Be free from stains, makeup, deodorant marks, perfume, odors, hair, pet hair, or other signs of use
Remain in a condition suitable for resale
We do not accept returns for items that have been worn, washed, altered, damaged after delivery, or returned without their original tags.
Please contact us by email before returning any item.
Returns sent without prior confirmation or to an unauthorized address will not be accepted.
Non-Quality-Related Returns
For returns due to non-quality reasons, such as changing your mind, ordering the wrong size, color, or style, or being dissatisfied with the fit or appearance:
The customer is responsible for return shipping costs.
Original shipping charges and Worry-Free Delivery fees are non-refundable, unless otherwise required by applicable law.
No restocking fee will be charged.
The returned item must meet all return eligibility requirements listed above.
Quality-Related Returns
If the return is due to a confirmed product quality issue or fulfillment error, such as holes, torn seams, broken fasteners, significant printing defects, damage during delivery, or receiving the wrong item:
Please email us within the 14-day after-sale period.
Provide clear photos of the entire item, close-up photos of the issue, and photos of the product label and packaging.
After verification, we will arrange a replacement or refund as appropriate.
If an authorized return is required because of a confirmed quality issue or our fulfillment error, YELSOO will cover the standard return shipping cost.
If you notice any quality issue, please contact us immediately and provide clear photos to help us resolve the issue quickly.
Please do not wash, wear, alter, repair, or discard the item, tags, or packaging before the issue is resolved.
Minor color differences caused by lighting, photography, device display settings, or normal production variations are not considered product defects.
2. Important Notice
Please inspect the item for damage, defects, or incorrect size, color, or style before removing the tags, washing it, or wearing it outside.
Please include all affected items from the same order in one after-sale service request whenever possible.
If the product itself is correct but the size, fit, color, or style differs from personal expectations, it will be treated as a non-quality-related return rather than a quality issue.
Replacement, return, or refund is not available if:
The item has been worn, washed, altered, or damaged after delivery.
The original tags have been removed or are missing.
The damage was caused by improper washing, misuse, alteration, or failure to follow the garment care instructions.
Nothing in this policy limits any consumer rights you may have under applicable law.
3. Return Method & Fees
Return Method: Mail return
Restocking Fee: None
Refund Processing Time: 10 days
4. Return & Refund Process
Please email us at support@yelsoo.com and include:
Your name
Order number
Item(s) you wish to return
Reason for return
Clear photos if the item is defective, damaged, or incorrect
Please do not return items to the sender’s address or the address shown on the original package, as we may not be able to receive or process parcels sent there.
After receiving our email confirmation:
Place the item(s) securely back in the original packaging.
Make sure all original tags remain attached.
Returns are accepted only if the item meets all return eligibility requirements.
Ship the parcel to the return address provided in our confirmation email using a trackable shipping method.
After shipping the parcel, please email us:
The tracking number
The tracking website link
Once we receive and inspect your return, if it meets the return conditions, we will issue a refund to the original payment method.
Approved refunds will be processed within 10 days.
The exact arrival time depends on your bank, card issuer, or payment provider.
5. About Worry-Free Delivery
If you select “Worry-Free Delivery” at checkout, you are eligible for a full refund if your order does not arrive as described, including loss or damage during transit.
Please refer to the Worry-Free Delivery information shown at checkout for full details.